Something in your box is broken? We will exchange your box or the specific item if you raise the request within 3 days of receiving your shipment. If 3 days have gone by since you received your shipment, unfortunately, we can’t offer you a exchange. For any exchange please reach out to firstname.lastname@example.org
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we will require a receipt or proof of purchase.
In case you do not want an exchange as we mentioned above, we can refund your paid amount upon return of the entire box. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your refund, we will require a receipt or proof of purchase.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.